Warranty |
At Sanctuary Sauna, the standard warranty for all our exceptional products is 3 years for all items. To be in full compliance with the warranty, a licensed plumber and electrician must install the unit. Failure to do so could void the warranty. This unit is meant for indoor use only. The warranty will become null and void if used outdoors
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| Our standard warranty covers all electrical wiring, heating units and control panels. We guarantee that all our products are free of manufacturing and material defects. Parts that become defective during the warranty period will be repaired or replaced. The purchaser is responsible for removing the defective parts and returning them to us. The warranty does not cover damage caused by owner neglect, abuse, misuse, non-authorized modifications, incorrect installation, or wear and tear attributable to normal product use. To properly invoke the warranty, the purchaser must possess a sales slip, invoice or delivery receipt, which indicates the date of product purchase. We will always be here and help you get the parts (at cost) after the factory warranty expires. |
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| Sanctuary Sauna will not reimburse any labor costs arising from disassembling or reassembling the unit for replacement purposes. We are also not responsible for routine maintenance, servicing or electrical alterations to the unit’s controls. Any parts that are claimed to be defective must be shipped to Sanctuary Sauna via a prepaid freight shipper. The parts must be accompanied by the original sales receipt or other sales proof of purchase information, as well as the sender’s name, mailing address, daytime telephone number and other pertinent claim information. The repaired or replaced parts will be returned to the unit’s owner by collect freight. |
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| The three year warranty only applies to the original purchaser and cannot be transferred, if sold. The warranty become void if the purchased unit is used for commercial, industrial or rental purposes. In addition, the warranty does not cover claims arising from product misuse, neglect, accidents, abuse, improper installation, or hazards of nature, including excessive exposure to heat or fire. The purchaser is responsible for providing adequate access to the unit, if repairs need to be performed. The warranty does not cover injuries sustained by any person in the course of installing or repairing the unit. All costs for removing and reinstalling purchased item (including freight charges) shall be at the purchaser’s expense |
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| REGARDLESS OF THE WARRANTY CARD BEING RETURNED WITHIN THE SPECIFIED TIME PERIOD, THERE SHALL BE NO WARRANTIES OR OBLIGATIONS (EXPRESSED OR IMPLIED HEREUNDER) SPECIFICALLY EXCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN SPECIFICALLY DESCRIBED HEREIN. NO LIABILITY SHALL ACCRUE TO SANCTUARY SAUNA; EXCEPT AS SET FORTH WITHIN. |
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